Refunds
14 days, no questions asked
You have 14 days from purchase to ask for your money back, unconditionally and with no explanation needed.
It applies to the Pro one-time payment and to the first payment of a subscription, monthly or yearly.
Subscription renewals are not refunded. You can cancel whenever you like: you are not charged again and the plan stays active until the end of the paid period.
Before paying you can try Pro free for 14 days, with no card, when you create your account.
How to request it
Write to [email protected] from your account email, or ask Paddle directly with the link in your purchase email.
Paddle.com, the official reseller that processes payments, returns the money to the same payment method within 14 days at most.
What happens next
Once the payment is refunded, the licence for that plan is withdrawn and the account goes back to the free plan. Your projects are not deleted: they stay on your computer.
This does not limit your statutory rights as a consumer.